Privacy Policy - Kin Hing Trading
Kin Hing Trading

Privacy Policy

Your Trusted Choice for Quality and Value.
We respect and protect your personal data. This document details how we handle your information.

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Who We Are

We are an e-commerce website selling bathroom equipment in Hong Kong. We comply with the Personal Data (Privacy) Ordinance.

Our website address is https://kinhing.org.

This Privacy Policy aims to explain to users how we collect, process, or use personal data provided or generated by users on this website, and what rights users have regarding their personal data. We are committed to protecting your privacy.

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What We Collect

Viewed Products IP Address Shipping Address Browser Type
We collect necessary information during your visit and checkout to optimize your experience and process orders.

When you visit our website, we track the following items:

  • Products you've viewed: We use this to show you products you've recently viewed.
  • Location, IP address, and browser type: We use this information to estimate taxes and shipping costs.
  • Shipping address: For example, we ask you to enter this so we can estimate shipping before you place an order!

We also use Cookies to keep track of cart contents while you're browsing our site.

Checkout Information: When you purchase from us, we ask for information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information (like username and password).

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How We Use Info

Mainly used to fulfill orders, process refunds, and improve store services.

We use the collected information for the following purposes:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations, such as calculating taxes.
  • Improve our store offerings.
  • Send you marketing messages (if you have opted-in to receive them).

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

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Data Retention

We only retain data for as long as necessary to fulfill the purpose of collection.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

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Team Access

Only authorized personnel have access to your data to provide support.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you.

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Security & Third Parties

We use HTTPS encryption and may use third-party analytics. We never sell your data.

Security

Our website uses HTTPS protocol to encrypt communications between you and us to prevent third parties from intercepting your information. We regularly update our systems. However, no method of transmission over the Internet is 100% secure, so if you have any questions, please contact us.

Analytics

We may use third-party services such as Google Analytics or Microsoft Bing to analyze browsing behavior to improve our website. These services may collect IP addresses but do not collect your personal identification information.

Marketing

We may use services like Google Ads. You can refuse cookies via your browser settings.

Embedded Content

Articles on this site may include embedded content (e.g. videos from YouTube, comments from Facebook). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Our Pledge

Unless we have your consent or are required by law, we will not sell, exchange, rent, or otherwise provide your information to any other person, group, private enterprise, or public agency.

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