Who we are
We are an e-commerce website that sells toilet equipment in Hong Kong, our URL is https://kinhing.org. We respect and protect users’ personal data and comply with the requirements of the Personal Data (Privacy) Ordinance. The purpose of this Privacy Policy is to explain to users how we collect, process or use personal data provided or generated by users on this website, and what rights users have in relation to personal data.
We collect information about you during the checkout process in our store.
We collect information about you during the checkout process in our store.
What we collect and store
When you visit our website, we track the following:
- Products you’ve viewed: For example, we use this information to show you which products you’ve recently viewed.
- Location, IP address, and browser type: We use this information to estimate taxes and shipping costs
- Shipping address: For example, we’ll ask you to enter a shipping address to estimate shipping costs before you place your order and then route your order to you!
We also use cookies to track the contents of your shopping cart as you browse our website.
When you purchase a product from us, we will ask you to provide certain information, including your name, billing address, shipping address, email address, telephone number, credit card/payment details, and optional account information (such as username and password). We use this information for the following purposes, such as:
- To send you information about your account and order
- Respond to your requests, including refund requests or customer complaints.
- Process payments and prevent fraud
- Open your account in our store
- Compliance with legal obligations, such as calculating tax amounts
- Improve store offers
- To send marketing communications to you (if you have consented to receive them)
If you create an account, we will store your name, address, email and phone number for future order auto-filling checkout information.
We generally only store information about you in our website databases for as long as the purposes for which it was collected and used, unless we are required by law to retain it. For example, we store your order information for 1 year in accordance with tax and accounting regulations. This information includes your name, email address, and billing and shipping addresses.
If you choose to leave comments and comments, we will also store them.
Team members who have access
Our team members have access to the data you provide to us. For example, both administrators and store managers can access the following data:
- Ordering information such as purchase items, time and delivery destination, and
- Your name, email address, and customer information such as billing and shipping data.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
Items that we share with others
Analytics: We may use third-party services, such as Google Analytics, Microsoft Bing, Meta, Clicky.com etc., to analyze your browsing behavior and preferences on the Site in order to improve our Site design and content. These services may collect information such as your IP address, browser type, access time, pages visited, etc., but do not collect your name, email address, or other information that can identify you.
Marketing: We may use third-party services, such as Google, Microsoft Bing etc., to show you advertisements that are relevant or interesting to you. These services may use cookies or other technologies to track your browsing history on this or other websites in order to provide you with more personalized advertising. You can choose to reject or delete cookies in your browser settings, or use other tools to block or limit advertising campaigns for these services.
Third-party embedding programs: We may embed content or features provided by third parties on the Site, such as YouTube videos, Facebook message boards, Twitter tweets, etc. These items may collect information such as your IP address, browser type, access time, pages visited, etc., and may use cookies or other technologies to provide a better experience. Each of these items has its own privacy policy and security measures, and we encourage you to read and understand them before using them.
Security: Our website uses the HTTPS protocol to encrypt communications between you and us to prevent third parties from intercepting or stealing your information. We also regularly update our website systems and security measures to prevent unauthorized access, modification or disclosure of your information. However, please note that no method of transmission or storage is 100% secure, so we cannot guarantee that your information will not be lost, misused or altered under any circumstances. If you have any questions or suggestions about our security, please contact us.
When sharing your information with third parties, we will endeavor to ensure that they comply with the principles of this Privacy Policy and only use your information to the extent necessary. We will not sell, exchange, rent or otherwise provide your information to any other person, group, private enterprise or public authority except with your consent or as required by law.